HomeSupportEnvironment & quality

DFDS Seaways and the environment 

Our customers can expect high quality standards that meet their expectations and go hand in hand with our efforts to meet further improved environmental landmarks.

Our tools are our commitment to dynamic customer service and continuous development aimed at sustainable solutions.

Committed to quality  

At DFDS, quality is closely linked to our customer service. Our quality improvement schemes are aimed at ensuring that our customers always get service of the promised quality. This means respecting time schedules, contracts and agreements, avoiding or reducing service interruptions, damage to cargo and always trying to achieve the most efficient solutions. In order to do so, we offer transparency and documentation through certification and our efficient customer communications system, InfoBridge

The high quality of our products and services are guaranteed by:

  • Regular customer surveys and open dialogue with our customers
  • Continual improvement schemes
    • Ships (ISM) Land organisation (ISM, ISO 9001/2008 and ISO 14001/2004)
    • Improvement schemes

The main objective of DFDS Seaways quality system is to create added value for our customers.

Committed to a further sustainable DFDS

We are all responsible for leaving future generations a world in ecological balance. At DFDS we are committed to continually developing our operations and activities in order to reduce energy consumption and our impact on the environment. To do this, we carefully monitor, analyse and document our energy consumption and our impact on the environment. We also aim to convey information about our environmental footprint to our customers and partners, as well as to our employees.

What we specifically do: Reducing emissions means 10% less CO2

CO2 is the most common greenhouse gas, and the volume emitted rises or falls proportionally with fuel consumption. DFDS has initiated a comprehensive project designed to reduce bunker consumption by means of a series of technical and operational initiatives. It is our goal to reduce the emissions of CO2 by 5% from 2012 to 2017, as well as emissions of sulphur, NOX and particles.

To reach that goal, initiatives include:

  • Registration of energy consumption and emissions 
  • Recycling of excess heat 
  • Otimising departure and arrival times 
  • Optimising sailing to the weather and sea conditions through new IT technology 
  • New technical solutions 

Find out more

The EU Sulphur Directive and DFDS' Response
New Sulphur Rules
Marine Gas Oil (MGO) bunker adjustment factor(BAF) policy